Returns Policy
Under UK consumer law, you have the right to return goods to us within 14 days without giving a reason. In order to do this, you must inform us of your intent to return the goods by filling in the online returns form below. You must return the item(s) in the condition that they were supplied, complete and in ‘as new’ condition.
Under the Consumer Rights Directive IP/08/1474 we are permitted to reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
After 14 days, we will happily accept the return of your purchase up to 30 days if you simply change your mind.
Upon submitting a returns form you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy so that you are eligible for a full refund, your item(s) needs to be:
- Returned in its original packaging
- Returned with all inner bags fully sealed
- Returned with any free gifts included
- Returned with your purchase invoice
We cannot refund or exchange items that have been customised or show clear signs of use. Failure to abide by these guidelines will unfortunately disqualify you from a full refund. If you have any questions about our returns and cancellation policy, please email our friendly customer services team at info@rivablocks.com.
Once your item(s) has arrived back with us we will check to see if everything is in order and whether you qualify for a refund. We do our best to process all refunds on the same day we receive them, but sometimes the relevant checks can take up to 7 days. Any refunded money should be returned to your bank account within 14 working days.